Contact Us

Last Updated: October 21, 2026

For questions about our plates, an existing order, delivery, or a return, please contact the Lypophreny support team.

Customer Support Email:
support@lypophreny.com

When contacting us about an order, please include your order number and the email address used at checkout so we can locate your purchase.

Product and Order Questions

For product questions, include the product name or a link to the item.

For delivery, cancellation, or address-change requests, include your order number and a description of the assistance you need. Please contact us as soon as possible if you need to change an order. Changes are not confirmed until our support team notifies you of the outcome.

Damaged or Incorrect Items

If your plate arrives broken, chipped, defective, or different from what you ordered, email us with your order number and a description of the issue.

Please include photographs of the item and packaging where reasonably possible. Retain the packaging while we review your request if it is safe to do so. Do not handle sharp fragments or send broken pieces back without instructions from our support team.

Returns

Please contact support@lypophreny.com before sending a return so we can provide the appropriate instructions and return shipping arrangements.

Return Warehouse Address:
320 Costa Mesa Drive
Toms River, NJ 08757
United States

This address is for product returns and is separate from our company’s registered business address. Please refer to our Return & Refund Policy for eligibility and refund details.

Company Information

Lypophreny is operated by Anyang Tengxiu Trading Co., Ltd.

Registered Business Address:
No. 11-1, Cuizhuang Village, Anfeng Township,
Anyang County, Anyang, Henan, China

Please do not send product returns to the registered business address.

Website: https://lypophreny.com

Privacy Requests

For questions about your personal information or to submit a privacy request, email support@lypophreny.com with the subject line “Privacy Request.”

Please do not include passwords, full payment-card numbers, or card security codes in your message.