Return & Refund Policy

Last Updated: October 21, 2026

Lypophreny is operated by Anyang Tengxiu Trading Co., Ltd. This policy explains how to request a return or refund for purchases made at lypophreny.com.

For assistance, please contact support@lypophreny.com.

1. Return Window

You may request a return within 30 days after receiving your order.

Please contact us within this period and include your order number, the item you wish to return, and the reason for your request.

This policy does not limit your statutory rights concerning faulty, damaged, incorrectly supplied, or misdescribed goods.

2. Return Eligibility

For change-of-mind returns, items must be unused, unwashed, and in their original condition, with all included components.

Please retain the original packaging where reasonably possible. Plates must be securely packed with sufficient protective materials to prevent damage during return shipping.

Items damaged through misuse, improper care, or accidental damage after delivery are not eligible for a change-of-mind return. This does not affect your rights if the item was defective or damaged when supplied.

Proof of purchase, such as an order number or order confirmation, is required.

3. How to Request a Return

Email support@lypophreny.com with:

Your order number.
The name of the item you wish to return.
The reason for your return.
Photographs of any damage, defect, or incorrect item, if available.

We will review your request and provide return instructions, including a prepaid return label or an alternative return arrangement at no cost to you for eligible returns.

Please contact us before sending an item back so that we can identify your return and provide the correct instructions.

Retain your shipping receipt and tracking information until your return is resolved.

4. Return Warehouse Address

Return Warehouse:
320 Costa Mesa Drive
Toms River, NJ 08757
United States

This address is used for authorized returns. It is separate from our company’s registered address.

Please contact support@lypophreny.com before shipping your return.

5. Return Shipping Costs

Return shipping is free for eligible returns requested within our 30-day return window.

We will provide a prepaid return label or confirm an alternative return shipping arrangement at no cost to you.

Please contact us before purchasing return postage. If you arrange shipping independently without contacting us, reimbursement of that postage is not guaranteed, except where required by applicable law.

We do not charge a restocking fee.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If a plate arrives broken, defective, or different from what you ordered, email support@lypophreny.com as soon as reasonably possible.

Include your order number and, if available, photographs of the item and packaging. Keep the packaging until we confirm whether it is needed.

We will work with you to arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law. If a return is required, we will arrange it at no cost to you.

A request for photographs or prompt notification does not limit your statutory rights.

7. Inspection and Refund Processing

Once your return is received, we will inspect the item and notify you by email of the refund decision. If additional information is needed, we will contact you.

Approved refunds will be issued to your original payment method within 5 business days after the inspection is completed, or sooner where required by applicable law.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

For an eligible return, we refund the amount paid for the returned item, including applicable refundable taxes. Any original delivery charge is non-refundable for change-of-mind returns unless applicable law requires otherwise. Where an item is defective, damaged, incorrect, or misdescribed, delivery charges will be refunded where required by law.

If you have not received an expected refund, contact support@lypophreny.com with your order number.

8. Exchanges

If you would like a different item, contact us before returning your original purchase.

Exchange availability depends on stock. If a direct exchange cannot be arranged, you may return an eligible item for a refund and place a separate order.

9. Order Cancellations

To request cancellation, email support@lypophreny.com as soon as possible after placing your order.

We will try to cancel the order before it is dispatched, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already been dispatched, you may request a return under this policy after delivery.

If cancellation is confirmed, we will issue a refund to your original payment method.

10. Statutory Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited under applicable consumer protection laws.

Where mandatory local law provides additional cancellation, return, repair, replacement, or refund rights, those rights remain available to you.

11. Contact Information

Store: Lypophreny
Operated by: Anyang Tengxiu Trading Co., Ltd.
Email: support@lypophreny.com
Website: https://lypophreny.com

Registered Address:
No. 11-1, Cuizhuang Village, Anfeng Township,
Anyang County, Anyang, Henan, China