Shipping & Delivery Policy

Last Updated: October 21, 2026

This policy applies to orders placed through lypophreny.com. Lypophreny is a store brand operated by Anyang Tengxiu Trading Co., Ltd.

1. Order Processing

Orders are generally processed within 72 hours after successful payment. Processing includes verifying the order, checking the products, and preparing protective packaging before dispatch.

Processing time is separate from the estimated shipping time below. If an item is unavailable or we become aware of a significant processing delay, we will contact you using the details provided with your order.

2. Estimated Shipping Times

Estimated transit times begin after your order has been dispatched.

The total estimated time from purchase to delivery is the order processing time plus the applicable transit time.

Delivery dates are estimates rather than guarantees. Carrier operations, customs clearance, holidays, severe weather, and address issues may affect delivery. These estimates do not limit any delivery-related rights provided by applicable law.

3. Supported Destinations

Shipping availability depends on your delivery address and the services available at checkout.

A country appearing in the website’s country or currency selector does not necessarily mean that we can deliver to every address in that country.

If no delivery option is available for your address, please contact support@lypophreny.com before placing an order.

4. Shipping Charges

Available shipping methods and their charges are displayed at checkout before payment. Please review the delivery address, shipping method, shipping cost, currency, and order total before completing your purchase.

Free shipping applies only when an offer is expressly displayed and your order meets its stated conditions.

5. Taxes, Duties, and Customs

Any taxes or duties collected by us at checkout will appear in your order summary.

Additional import duties, taxes, or customs clearance fees may be assessed by the destination authorities or carrier if they were not collected at checkout. Unless included in your order total or otherwise required by applicable law, these additional charges are the recipient’s responsibility.

For questions about possible charges, contact us before ordering.

6. Tracking Your Order

When tracking is available, we will send the tracking details to the email address provided at checkout.

Tracking information may take several days to update after dispatch. If your tracking information remains unavailable or appears incorrect, email support@lypophreny.com with your order number.

7. Separate Shipments

Items from the same order may sometimes be dispatched separately and arrive on different dates. Where available, tracking information will be provided for each parcel.

If your delivery appears incomplete, contact us so we can check whether the remaining items are being shipped separately.

8. Delivery Addresses and Order Changes

Please provide a complete and accurate delivery address, including any apartment or unit number, postal code, and contact details required by the carrier.

If you notice an error or need to request a change, email support@lypophreny.com as soon as possible.

Changes are not confirmed until we notify you of the outcome. We cannot guarantee changes after processing begins or the parcel has been dispatched.

If a parcel is returned because of an address issue, we will contact you to discuss the available options and any applicable redelivery charges before arranging another shipment.

9. Delayed or Missing Parcels

If your order has not arrived by the end of the estimated delivery window, or tracking indicates a delivery problem, contact support@lypophreny.com with your order number.

If tracking shows delivery but you cannot locate the parcel, please check the delivery location, household members, and any building reception or parcel collection area, then contact us for assistance.

We will review the shipment with the relevant delivery provider and explain the available next steps. Carrier investigations do not remove any rights to cancellation, replacement, or refund provided by applicable law.

10. Damaged Items

Please inspect your plates after delivery. If an item arrives broken, chipped, or otherwise damaged, contact support@lypophreny.com as soon as reasonably possible, preferably within 14 days after delivery.

Please include:

• Your order number.
• A description of the damage.
• Photographs of the item and packaging, where reasonably possible.

Retain the packaging and damaged item while we review the issue if it is safe to do so. Do not handle sharp fragments or send broken pieces back unless our support team provides appropriate instructions.

We will explain the available resolution, which may include a replacement or refund, depending on the circumstances and applicable law. The suggested reporting period does not limit your statutory rights.

11. Cancellations and Returns

To request a cancellation, contact support@lypophreny.com as soon as possible. Cancellation is not guaranteed once processing begins or the order has shipped.

For return eligibility, free return shipping arrangements, and refund processing, please see our Return & Refund Policy.

Please contact us before sending a return. Approved returns should be sent to the return warehouse according to the instructions provided by our support team.

Return Warehouse Address:
320 Costa Mesa Drive
Toms River, NJ 08757
United States

This address is used for returns and does not indicate where your order will be dispatched from.

12. Contact Information

Anyang Tengxiu Trading Co., Ltd.
Operator of the Lypophreny store brand

Email: support@lypophreny.com
Website: https://lypophreny.com

Registered Business Address:
No. 11-1, Cuizhuang Village, Anfeng Township,
Anyang County, Anyang, Henan, China

The registered business address is separate from our return warehouse. Please do not send returns to the registered business address.